FAQ


Where are your products made?
CRUSH Candles are made by us - right here by the sea in gorgeous Santa Rosa Beach, Florida.
Every candle is hand poured, then the CRUSHED magic on top is a creative work of art. No two are alike.

Why handmade?
Handmade products means we can offer superior quality. Each formula is devised from
scratch using the best-quality ingredients we can find. Sometimes this means the final product
costs more than typical drugstore products.

Shipping Information
Enjoy $8 flat-rate shipping on all domestic orders. FREE SHIPPING on U.S. orders $75+

How often do you ship? When will my package arrive?
We ship every 1-3 business days, depending on order volumes and holidays. If you’re wondering approximately how long it will take for your package to arrive? For priority mail shipments, check out the USPS priority mail shipping map here: (our zip code is 32459)

If you need your order in a rush, please contact us and we will do our best to accommodate. The best way to contact us is via email. info@crushcandlecompany.com. If its before 4pm CST, will get back with you the same day.

Custom orders will be shipped as soon as they are ready. In that case, you will be alerted with an
estimate of the shipping date, and again when it's ready to go out.

I have special delivery instructions
Please note any special delivery instructions if needed for your order, such as a gate code or
place to leave the package. We will write this on the box for USPS, but we cannot guarantee
that USPS will follow the instructions.

My package is marked delivered but it's not there.
For the security of your order, make sure you or someone else is home to receive the package,
or deliver to your workplace. You are responsible for your package after it is marked delivered.
If your package is stolen, or is marked "delivered" but never arrived, you may be able to file a
claim with the postal service; there is usually a 20-day delay before you can file. We are not
responsible for stolen packages (where the package was delivered to your location by the
post office or UPS and then stolen after delivery). Stolen packages are not covered by package insurance.

I changed my mind about my order - can I cancel?
Our products are made to order and are therefore custom products. We order supplies for your products
quickly to make sure your order is created and shipped rapidly. Once your order has been "Checked Out"
it can NOT be cancelled.

Ordering overseas - what do I need to know?
International orders are shipped by First Class or Priority Mail International, or UPS Ground, depending
on your order size. You are responsible for any customs fees or taxes upon receipt of the order. Please
check with your local customs office regarding any fees that may be due. DutyCalculator.com has useful
information for calculating estimated taxes and fees.

My candle arrived broken or damaged
We can definitely help you out! Please take a photo of the damage to the outer box, and internal damage
to its contents. Send us a message and we'll help you out. There may be a slight delay on refund or
re-shipment for damages as we deal with the shipping carrier to resolve what occurred with your shipment. The best way to contact us is via email. info@crushcandlecompany.com. We will get back with you within 24 hrs.